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Delivery FAQs

Dear Farmyard diner

Thank you so very much for ordering from our handcrafted Fine Frozen range, Farmyard. We very much value all feedback so if you have something to tell us please do contact us on info@farmyardfrozen.co.uk.

And don’t forget that if you REALLY enjoy it you can subscribe and save with 10 percent of all repeat orders with free delivery on all orders above £60. We also offer bespoke gift boxes - perfect for new parents, elderly relatives, house moves, special occasions and busy people. You can browse gift options here.

Happy dining!

Love from Andrew, Hannah and the rest of the team here in Norfolk.

Everything you need to know about receiving your frozen meals, ready to fill your freezer with delicious gifts for your future self.

HOW DOES DELIVERY WORK? 

WHERE DO WE DELIVER?

We deliver on a WEDNESDAY and SATURDAY ONLY. 
We use the DPD Next Day Delivery service for all our deliveries across the majority of the UK mainland.
Sadly these are not available in in Northern Ireland, Republic of Ireland, Channel Islands, and are limited in the Scottish Highlands and Islands.
For services in Scotland, please check the DPD website here to see postcodes where we are unable to deliver.
If you place an order and we cannot deliver to your address with the DPD next day service, unfortunately we will have to refund and cancel your order, you will be notified.
 
For full details and explanation of our delivery policies, please see our terms and conditions

FREE DELIVERY OR ORDERS OVER £60

Top up your order and receive free post & packaging when you spend over £60. Don’t forget all our range lasts for up to 6 months in the freezer so this is the perfect excuse to get stocked up.

You’ll pay £8.99 post and packaging for both mid - week and Saturday deliveries for all orders under £60. 

HOW DO WE KEEP YOUR FOOD FROZEN?

ON THE ROAD

To get our dishes to your door in perfect condition, as quickly and efficiently as possible, your fine food is made fresh then frozen immediately and shipped out from our kitchen in either one of our Frozen Mercedes Sprinter Vans or by delivery experts DPD.

We deliver all our dishes to you within high quality, recyclable and temperature - controlled packaging. We hand pack each individual parcel with care using our specially designed frozen boxes which are fully recyclable with plant - based liners and extremely cold gel packs that are frozen down to -27c.

Once you’ve placed an order with us DPD will communicate directly with you. Once your order has left our depot you’ll receive a track and trace notification by email. You’ll be able to keep an eye on its progress.

If you’re not going to be at home when it arrives, our drivers can leave your order in a safe place. It’s important that you provide us with a safe place in the notes field of your order (in the CART - before checkout). 

DELIVERED TO YOUR DOOR

We will either deliver your food to you or leave it at your designated safe place. Don’t worry if the gel packs have turned to liquid, they will still be at -15c to protect your frozen meals.

RECYCLE

When you’re finished unpacking, remember to pop the cardboard boxes and the plant-based liners in your recycling bin. You can empty the gel pack liquid down the sink and take them to your local recycling point.

SUBSCRIBE AND SAVE

For hassle free ordering, set up a regular subscription with us to stock up your freezer.

See our full terms and conditions here