Refunds and returns

All orders can be cancelled at any time up until 12.00 noon prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.

We regret that we are unable to accept post – delivery cancellations / returns for frozen products as we are unable to guarantee their condition upon return to us. We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.

This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.

Please also see Shipping Policy