Our Terms & Conditions

Farmyard Frozen Limited is a company registered in Norfolk, England.

It may be beneficial for you to read the Legal Notice below before using this website, sending e-mails to Farmyard Frozen or submitting articles, polls or interacting in any way.

TERMS OF USE AND LEGAL RESTRICTIONS ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS FARMYARD FROZEN WEBSITE. BY USING THIS WEBSITE YOU INDICATE THAT YOU ACCEPT THESE TERMS. 

Delivery - Shipping Policy

We operate a comprehensive UK mainland distribution service excluding the Scottish Highlands and Islands. We will deliver your order using our selected expert third-party partner carrier, with full tracking being made available. 

Occasionally, there will be areas of the UK that we are unable to serve via our delivery experts.

To give us time to ensure your products are packaged and distributed to the highest standards we request that orders are received by at least 10.00 am on the day prior to the day of delivery.

Delivery of goods by other than on the relevant day(s) is not possible.

Goods will be delivered between 7.00 am and 6.00 pm on the relevant day and you must be available to accept the goods within those times. Upon delivery you will be required to check the goods as they are offloaded and to sign that a) the goods have been received in full and b) are in good condition. Product shortages or complaints must be notified to the driver at the time of delivery as subsequent claims for credit will not be accepted.

If you are not available to sign for your delivery and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In this instance, in the event of a dispute, proof of delivery will be constituted by proof that our van driver has acted upon those instructions.

We cannot be held responsible for the non-performance of any aspect of order delivery arising as a direct result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances.

We shall not be liable for the non-performance of any aspect of order delivery arising from circumstances beyond our control.

In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact by e-mail at info@farmyardfrozen.com within a period of 48 hours, providing us with your account number, post code and delivery date, and we will investigate the reason and respond to you within a further period of 48 hours from receipt of your e-mail. If, following our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date.

We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.

For every order placed you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame

Cancellation

All orders can be cancelled at any time up until 12.00 noon prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.

We regret that we are unable to accept post - delivery cancellations / returns for frozen products as we are unable to guarantee their condition upon return to us. We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.

This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.

Copyright

Farmyard Frozen Ltd either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the “Content”) that is made available to you on this website or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, Farmyard Frozen prohibits the redistribution or copying of any Content on this website without its express written permission. Farmyard Frozen hereby authorises you to display on your computer, download and print pages of this website, subject to the following provisions:

  1. the copyright notice appears on all such printouts;
  2. the information will not be altered in any manner; and
  3. the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.

Trademark

The trademarks, logos, and service marks (collectively, the “Trademarks”) displayed on this website are registered and unregistered trademarks of Farmyard Frozen and others. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the express written permission of Farmyard Frozen or such third party that may own the trademarks displayed on this website. Your misuse of the Trademarks or any other Content on this website is strictly prohibited.

Registration

To be eligible to purchase Products on this website and lawfully enter into and form contracts with this website under English law you must:

By making an offer to buy a Product, you specifically authorise Farmyard Frozen to transmit information about you to third parties if that information is necessary in the performance of our contractual obligation to you. Full details about how we use and manage any Personal Information held about you is detailed in our Privacy Policy.

Article Submissions

Farmyard Frozen reserves the right to edit, re-purpose or re-publish all articles submitted to it in any medium for any reason with proper credit to the author. Proper credit is defined as the author’s name and where possible a link to the author’s website and/or e-mail address, when such information has been included in the submission. The publication of any articles submitted to Farmyard Frozen is solely at the Company’s discretion.

External Links

Farmyard Frozen Products may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. Farmyard Frozen has not reviewed all the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by Farmyard Frozen of any such linked website unless expressly stated.

Promotions

Any promotional content contained on this website is subject to inventory availability. Farmyard Frozen reserves the right to cancel or modify any such promotion at any time and without notice. 

Use of the website

Access

You are provided with access to this website in accordance with these Terms and any orders placed by you or on your behalf in respect of any of the Products must be placed strictly in accordance with these Terms.

Registration

You warrant that:

Our right to cancel:

Farmyard Frozen reserves the right to cancel your registration without reference to you if:

Indemnity

You agree fully to indemnify, defend and hold Farmyard Frozen and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

Description of Products

Each Product purchased is sold subject to its Product Description which sets out any additional Specific Conditions related to that Product.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

"Subscribe To Save" Orders

Subscribe To Save is a subscription service offered by Farmyard Frozen. Farmyard Frozen reserves the right to change the regular scheduled deliveries, the discount amount and free delivery offer at any time. Subscription order items will ship automatically based on the frequency you select until you cancel. By placing your order, you are authorising us to charge your card for future orders at the frequency you have selected.

You can change the frequency, add or cancel products, pause or cancel your regular subscriptions at any time through the Subscribe To Save section which can be found in My Account. On all repeat orders you will qualify for 10% off all standard home delivery prices and may qualify for free standard delivery if your order total exceeds £60. The standard home delivery price is the price displayed on the Farmyard Frozen website at the time of the scheduled delivery.

Eligible Purchases

Only items marked with the ‘SUBSCRIBE TO SAVE’ OPTION’ on product pages will qualify for Repeat Order benefits.

Termination

We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.

Payment

Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website. You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Competitions

One person per email address to enter competitions unless otherwise stated.

Winners will be selected at random by the date stated on the competition.

Winners will be notified by email and will not receive any further correspondence regarding that prize draw.

Farmyard Frozen reserves the right to extend competition entry deadlines without notice. This is at our sole discretion.

We may publish the names of Competition winners and reference past winners in any subsequent competition at any time.

Entrants agree that by entering a competition their personal details may be stored and otherwise processed by Farmyard Frozen for the purposes of administering the competition and for marketing and sending offers and other information.

Competitions are open to UK Customers only.

Contact information will only be used for future marketing for Farmyard Frozen, these will not be sold to third parties.

Zero Tolerance Policy

Farmyard Frozen operates a zero-tolerance policy to the use of any verbal threats or abusive language and any example of this will result in your order being cancelled and immediate loss of your account with us.

Your details will be retained by us to prevent any future application being considered.

This applies to telephone, email, face-to-face communications or online Live Chat.

Updated August 2021